Refund policy

We do not accept returns. All sales are final.

You can always contact us for any questions at hello@zokaistore.com.

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective or damaged. If you receive the wrong item contact us immediately so that we can evaluate the issue and make it right.

 

Refunds for damaged/defective items
We will notify you once we’ve received and inspected your case, and let you know if the refund was approved. You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund. We will not refund shipping costs.

If more than 15 business days have passed since we’ve approved your case, please get in touch with us at hello@zokaistore.com